At Capital Care Group, we understand the importance of being fully informed about the precautions and conditions that your loved one will be subject to. Below are the questions that we get asked the most, however if you have any other pressing questions please feel free to get in touch and a member of our team will be happy to help.

How do meal-times work?

At Capital Care Group, we ensure that none of our residents go hungry. With on-site caterers, our residents are cooked three meals throughout the day as well as having the options of snacks and drinks too between those times. We welcome visitors to dine with us too, just let a member of staff know to pull you up a chair. There is a larger meal daily that consists of three courses, a starter, main and desert and residents have the option to eat this in our dining room or chill out in their bedroom, in which case one of our carers will bring the meal to them.

How do you ensure that my loved one doesn’t get bored?

All of our care homes have specific members of staff to plan and action activities throughout the day to keep residents entertained and stimulated. These can range from pen pal campaigns to guessing games and karaoke, our one promise is that residents will never be bored. With routine in mind, we strive to include and replicate our resident’s regular life habits, for example bingo on a Friday.

Can I bring in my loved one’s bed and chair to replicate their home?

We understand that your loved one feeling at home is at the top of your priorities, which is why we do allow you to bring in furniture from their home and to decorate their bedroom to give a personal touch. We do ask that any electricals being brought into the building have been fire-safety tested and do not act as a risk to other residents.

How do you accommodate for religious beliefs and responsibilities?

We respect that some of our residents will have different beliefs and religions that require time to be dedicated elsewhere. With this in mind we do encourage all of our residents to express themselves how they would before they moved in and our staff do our best to accommodate these needs.

What is your procedure for my loved one’s medical needs?

Many of our homes offer on-site nursing services to care for things like mental health, dementia etc. and as each resident is different, they all require a tailored package to suit their needs and this is something that we provide. We have records of all of our resident’s medication schedules and have strong relationships with all of the local GP’s and medical centres to ensure your loved one receives the best help. If your loved one has a regular doctor that is local that they would like to remain seeing that is something that we can accommodate.

Still have more questions?

If your questions haven’t been answered above, please find your nearest care home and get in touch with a member of their team today – they will be happy to help.

If this is your first time dealing with a care home we understand that it can be daunting for you and the resident. You can find more advice on:

If this is your first time dealing with a care home we understand that it can be daunting for you and the resident. You can find more advice on:


Age UK

Alzheimer’s Society

Society of Later Life Advisers

Ask yourself the following questions: 

  • What was your initial greeting on arrival?
  • Were the bedrooms well equipped, comfortable and warm?
  • Are there enough living and dining areas?
  • What kind of social activities does the home offer?
  • Is there a varied menu and good use of fresh food? Is there access to a garden?
  • What is the general atmosphere like? – Is it calm; are there any offensive odours, do residents appear happy?
  • What is the staff to resident ratio?

Advice for Families

We appreciate that this is a difficult for everyone involved and our homes are a home for all of the family.

You are welcome to visit the home at any time, day or night to see your friend or relative and we encourage as many visits as possible. We even invite you to share meals with loved one and participate in many of the activities we host in our homes. You may even wish to have five minutes to yourself in our landscaped gardens and communal areas or make use of your relative’s private room.

Here some questions you may have on your mind to help reassure and support you.

When can I visit the Home?

There are no set visiting times—you are always welcome.  Meal time consideration would be appreciated in order for our staff to give quality time with residents who need the assistance and encouragement at these times.

Can my relative bring their own personal items to the Home?

Yes, residents’ are encouraged to personalise their rooms with treasured small items from home, this makes the transition a smoother process.  Resident’s feel as if they have simply just moved home.

Can I eat with my relative?

Yes, but please book meals 24 hours in advance.

Can I bring my children and my pet to visit?

Children and well-behaved pets are welcome

Can I take my relative out for a trip from the Home?

Yes, we would encourage this and any other normal activity.  All we ask is that you let us know when and where. 

What happens if my relative is ill or goes into hospital?

Staff will always inform the appropriate Next of Kin of any relevant changes in circumstance or health concerns.

What should I do if I think my relative needs a medical, dental, podiatrist or hairdressing appointment?

The Home has visits from the local GP, hairdresser, dental, opticians, podiatry and various religious denominations on a regular basis.  Please speak in the first instance with the Nurse / Senior in Charge to discuss your requirements.

Who can I speak to for advice?

Our Mangers and wider support team are always on hand to offer you comfort, advice and reassurance.  Just ask – we will be happy to help in any way we can.

Settling In

We appreciate settling into a new care home can be an upheaval, which is why we’re here to make the transition as smooth as possible.

Before the move, a member of our staff will visit a prospective resident’s current home to discuss individual needs and formulate a personal care plan for you or your loved one.  During the first few days we are on hand to show residents where they need to go and we have a team who can always lend some muscle if there are some favourite pieces of furniture which need to be brought in.

We want everyone to feel very much at home and encourage residents to bring personal items for their rooms.

We welcome family and friends at any time, with flexible visiting hours, overnight accommodation and the chance to enjoy a meal together. We also encourage residents to take day trips and holidays with families and friends. This is not just a care home, this is your home.