Covid-19 Visitor Guidance
Dear Family Member / Visitor,
In light of the COVID-19 (coronavirus) pandemic, we want to reassure you that we are taking proactive
steps to address a number of your concerns. First and foremost, we want to maintain a safe and
healthy environment for our Residents. In response to the Government’s announcement on 12th
March 2020 that the UK is now officially on the “delay” stage of the Covid-19 response plan; we
reviewed our own policies and decided to take the decision to request that guests, including families
and friends delay visits to Capital Care Homes at this time. The situation will be reviewed in two weeks
time. This is not a decision we have taken lightly, and if there is a sensitive situation that requires a
non-routine visit please contact your Registered Manager to ensure that the appropriate precautionary
measures are taken to limit any potential risk.
In addition to the above, we have cancelled our events and external entertainment for the foreseeable
future. We have a committed and dedicated team that will do all they can in the interim to keep
residents safe, entertained and comfortable. This includes making use of technology so that you can
continue to keep in touch with your loved one via platforms such as Skype, FaceTime or video calling.
We apologise for any inconvenience or disappointment that this may cause; but please be assured
that we have taken this decision to protect the health and well-being of all the residents who live in the
We will still ensure that vital medical visits are made, and will be sure that only visitors who have not
visited any of the countries identified by the Government in the last 14 days and are not displaying
symptoms come in, and that they wash their hands on entering.
We would really appreciate your support with these measures, and please be reassured that all of the
actions we have taken, and will take in the future, have reflected the most current guidance and advice
published by the UK Government and Public Health (England) and Public Health (Wales).The health
and welfare of our residents, visitors and team is our number one priority and we will keep all
stakeholders updated with further developments.
If you have any questions about your loved ones care please do not hesitate to contact the Registered
Manager at the Home. Alternatively, if you have any queries regarding our management of Covid-19
you can email firstname.lastname@example.org
Thank you in advance for your patience and cooperation.
Chief Executive Officer