Ask yourself the following questions:
- What was your initial greeting on arrival?
- Were the bedrooms well equipped, comfortable and warm?
- Are there enough living and dining areas?
- What kind of social activities does the home offer?
- Is there a varied menu and good use of fresh food? Is there access to a garden?
- What is the general atmosphere like? – Is it calm; are there any offensive odours, do residents appear happy?
- What is the staff to resident ratio?
Advice for Families
We appreciate that this is a difficult for everyone involved and our homes are a home for all of the family.
You are welcome to visit the home at any time, day or night to see your friend or relative and we encourage as many visits as possible. We even invite you to share meals with loved one and participate in many of the activities we host in our homes. You may even wish to have five minutes to yourself in our landscaped gardens and communal areas or make use of your relative’s private room.
Here some questions you may have on your mind to help reassure and support you.
When can I visit the Home?
There are no set visiting times—you are always welcome. Meal time consideration would be appreciated in order for our staff to give quality time with residents who need the assistance and encouragement at these times.
Can my relative bring their own personal items to the Home?
Yes, residents’ are encouraged to personalise their rooms with treasured small items from home, this makes the transition a smoother process. Resident’s feel as if they have simply just moved home.
Can I eat with my relative?
Yes, but please book meals 24 hours in advance.
Can I bring my children and my pet to visit?
Children and well-behaved pets are welcome
Can I take my relative out for a trip from the Home?
Yes, we would encourage this and any other normal activity. All we ask is that you let us know when and where.
What happens if my relative is ill or goes into hospital?
Staff will always inform the appropriate Next of Kin of any relevant changes in circumstance or health concerns.
What should I do if I think my relative needs a medical, dental, podiatrist or hairdressing appointment?
The Home has visits from the local GP, hairdresser, dental, opticians, podiatry and various religious denominations on a regular basis. Please speak in the first instance with the Nurse / Senior in Charge to discuss your requirements.
Who can I speak to for advice?
Our Mangers and wider support team are always on hand to offer you comfort, advice and reassurance. Just ask – we will be happy to help in any way we can.
We appreciate settling into a new care home can be an upheaval, which is why we’re here to make the transition as smooth as possible.
Before the move, a member of our staff will visit a prospective resident’s current home to discuss individual needs and formulate a personal care plan for you or your loved one. During the first few days we are on hand to show residents where they need to go and we have a team who can always lend some muscle if there are some favourite pieces of furniture which need to be brought in.
We want everyone to feel very much at home and encourage residents to bring personal items for their rooms.
We welcome family and friends at any time, with flexible visiting hours, overnight accommodation and the chance to enjoy a meal together. We also encourage residents to take day trips and holidays with families and friends. This is not just a care home, this is your home.